Refund and Cancellation Policy
marquesmind provides professional services delivered by a named practitioner. No physical goods are shipped, and no returns process applies. This policy sets out how cancellations, refunds, rescheduling and missed sessions are handled. It is published in full before purchase rather than supplied afterwards.
Before the First Session
A full refund is available at any time before the first session takes place. No reason is required and no explanation is requested.
Monthly packages renew on the same date each month. A cancellation received before the next renewal date prevents any further charge. The month already paid for runs to its end, and the sessions within it remain available.
Silver packages are monthly and may be canceled at any time. Gold and Premium packages are purchased on a three-month term, which is the basis for their lower per-session rate. Rent a Friend is monthly at every tier and may be canceled at any time. UpLegacy is sold as one-time packages, with nothing billed monthly. Where circumstances change within that term, marquesmind will discuss the position with you rather than apply the term automatically.
How Cancellations Are Handled
Unused Hours
On hourly packages, UpLegacy and Rent a Friend, unused hours carry forward for one calendar month and then lapse. Unused hours are not refunded as a cash amount. Time held open indefinitely cannot be scheduled reliably, which is the reason for the limit.
Rescheduling and Missed Sessions
Sessions rescheduled with at least 24 hours’ notice are moved at no charge. Sessions canceled with less than 24 hours’ notice, or not attended, are counted as delivered. Exceptional circumstances are considered on request.
Serious Circumstances
Where the person receiving support dies, all services stop immediately and no further charge is made. Hours paid for and not used are refunded in full, with no claim form and no discussion of terms. The same applies in the event of a serious diagnosis, a hospitalization, or a bereavement in the immediate family, across every marquesmind service.
Refund and Cancellation Questions
The questions most commonly raised before purchase are answered below. Any question not covered here can be sent to contact@marquesmind.com and will be answered directly.
Is a refund available before the first session?
Yes, in full and for any reason. Where payment has been made and no session has taken place, the full amount is returned. No explanation is required.
How is a monthly package canceled?
By email to contact@marquesmind.com before the next renewal date. No further charge is made. The month already paid for runs to its end and the sessions within it remain available.
Is there a minimum commitment?
Silver packages are monthly and may be canceled at any time. Gold and Premium are purchased on a three-month term, which is the basis for their lower per-session rate. Rent a Friend is monthly at every tier and may be canceled at any time. UpLegacy is sold as one-time packages, with nothing billed monthly. Where circumstances change within the term, marquesmind will discuss the position with you.
What happens to unused hours or sessions?
They carry forward for one calendar month and then lapse. They are not refunded as a cash amount. This applies to the hourly packages, UpLegacy and Rent a Friend, and to unused sessions on monthly packages.
How is a refund requested, and how long does it take?
By email to contact@marquesmind.com, quoting the order number. A response is provided within two business days. Approved refunds are returned to the original payment card and typically clear within five to ten business days, subject to the issuing bank. TEFA-funded tutoring is the exception and is handled through the program rather than by email.
How are refunds handled on TEFA-funded tutoring?
Life Career Tutoring and SMART Tutoring are funded from a Texas Education Freedom Account. Refunds on these services are not processed by marquesmind. The request is made directly through the Texas Education Freedom Account program, which returns the funds to the account they were paid from rather than to the purchaser.