Laura Kriska’s “The Business of WE” is a timely and essential guide for navigating the complexities of diversity in the modern workplace. Drawing from her extensive experience as a cross-cultural consultant, Kriska offers a practical three-step process for closing the gap between “Us” and “Them” in organizations.

Born in Tokyo and raised in Ohio, Kriska brings a unique perspective to the challenges of bridging cultural divides. Her personal journey, from being the first American woman to work in Honda’s Tokyo headquarters to becoming a renowned expert in cross-cultural relations, lends authenticity and depth to her insights.

The book’s central premise is both simple and profound: by fostering awareness, conducting self-assessments, and creating action plans, we can build more inclusive and productive workplaces. Kriska’s WE-building framework provides actionable strategies for leaders and employees alike to create trust across differences based on nationality, ethnicity, race, religion, age, or any factor of identity.

What sets “The Business of WE” apart is its focus on practical application. Kriska doesn’t just highlight problems; she offers concrete solutions. Her emphasis on the “home team advantage” and the responsibility of those in the cultural majority to lead change is particularly insightful.

This book is a must-read for anyone looking to thrive in our increasingly diverse world. Whether you’re a business leader, HR professional, or simply someone interested in fostering better relationships across cultural lines, Kriska’s work provides invaluable tools for creating a more inclusive and successful organization.

Questions to ponder:

1. How might applying Kriska’s WE-building framework change your approach to workplace diversity?

2. Which of the three steps in Kriska’s process do you find most challenging, and why?

3. How can you use the concept of “invisible data” to improve your cross-cultural interactions?